New IRM service helps employees regain access

In order to streamline the frustrating experience of resetting a forgotten password, the Bureau of Information Resource Management (IRM) has launched a new service called Self-Service Password Reset (SSPR). SSPR can help in quickly creating a new password without physical assistance from another Department of State employee.

To get started, Department employees should complete the one-time registration online at (you must be a Department employee to access the link). By registering, when a password situation arises, rather than opening a ticket through the IRM Help Desk, employees will now be able to reset their password from any device by visiting

Illustration by State Magazine

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